Brazilian prosecutors ask Blaze for ad contracts with Neymar, Virginia, Lucas Lira and Bruna Sunaika

The Prodecon, a unit of the Ministério Público do Distrito Federal e Territórios (MPDFT), has opened a civil inquiry into Blaze’s compliance and possible abusive conduct. For high-risk PSPs, the interesting part is not the influencer drama; it is the regulator asking for the paper trail behind customer acquisition, bonuses, account restrictions, AML, and responsible gambling controls.

1. The inquiry was opened last Friday (19) after complaints about the systematic retention of user funds under generic justifications, plus a technical report that cited more than 42,000 complaints filed against the platform.
2. According to the MPDFT, Blaze is operated by Foggo Entertainment Ltda. and is based in Curaçao. The platform became well known in Brazil through mass influencer marketing campaigns and crash-style games.
3. Prodecon has now asked the company to submit copies of the advertising contracts involving Neymar Jr. and Virginia, and also those of Lucas Lira and Bruna Sunaika. The request is part of a public civil inquiry into regulatory compliance and possible abusive practices by the online betting and casino platform. Neymar Jr. and Virginia are not under investigation.
4. The prosecutor’s office said the case could lead to a sanction request for collective moral damages estimated at R$ 120 million. The inquiry is looking at possible irregularities tied to improper retention of funds and arbitrary account blocks, abusive contract clauses, disproportionate requirements for bonus release (rollover), personal data handling, misleading advertising in customer acquisition, and compliance with fixed-odds betting rules and consumer protection law.
5. Prodecon first required reports from Reclame Aqui covering the last 12 months, including complaint data, response rates, issue resolution, and the company’s rating. It then requested detailed information on account opening, maintenance, blocking and closure procedures, documents on bonus, promotion and rollover policies, reports on blocked or suspended accounts, retained amounts and the grounds for restrictions, AML (anti-money laundering) mechanisms, the company’s full corporate structure, and the responsible gambling tools in place, including self-exclusion features.