Survey: 71% of VIP data is spread across multiple systems as manual workflows fuel silent churn in iGaming

A new report from The Playa, compiled with Gaming Operations Academy and WarriorLab, says VIP teams in online gambling still lean on spreadsheets, BI dashboards, and CRM platforms rather than AI or automation. For PSPs and operators, the point is simple: if portfolio management is fragmented, high-value players can go