“Friendly fraud” is set to cost $4.8 billion in 2028, and banks are trying to get ahead of it

First-party fraud is rising, and Datos Insights says global card-related losses will climb from an estimated $3.9 billion in 2025 to $4.8 billion in 2028. For banks and PSPs, the useful part of that number is not the headline itself but the direction of travel: dispute abuse is