CatAffs customers report blocked withdrawals and repeated account-retention pressure after alleged ties to Ukraine’s Armed Forces surfaced

Complaints against CatAffs and Cat Casino have escalated sharply, with players describing blocked cashouts, repeated attempts to keep accounts open, and withdrawal requests that were allegedly stalled until the balances were lost. For high-risk operators and PSPs, the practical issue is simple: how a brand handles self-exclusion, withdrawal controls, and player communications can turn into a licensing and payments problem very quickly.

1. A female player said she asked Cat Casino to close her account for more than 9 months, claiming she contacted support at least 100 times. According to her account, staff kept persuading her to stay open, telling her that “95% of players return for account reopening and a win,” while she said she had a gambling problem and harmed herself after losses. She also said support replies pushed new slots instead of closing the account.
2. She said she lost about 3 million rubles, later won 300,000-400,000 rubles, and then deposited and lost those funds as well. During that period, she said she was on strong antidepressants and later sought qualified help. She also claimed that when she tried to stop, CatAffs kept messaging and calling from new numbers, which triggered relapses. According to her account, the account was blocked only after multiple complaints.
3. The text says CatAffs is required to freeze or block player accounts on request because it operates under a Curaçao license and claims to follow responsible gambling policy. In other words, the option to block the account existed all along; the dispute was over whether the company was willing to use it without a pile of complaints.
4. A second player described a similar pattern: repeated losses, repeated requests to close the account, and continued encouragement from staff to keep spinning. He said he directly asked support not to push him toward gambling, but the messages did not stop. After another refusal, he said he was again offered the chance to keep the account open and return later, with reminders about bonuses received in the previous 14 days and possible future conditions. The company’s response, as quoted in the source, was that support was only doing its job and had no intention of delaying closure.
5. A third player said he won 2 million, but Cat Casino canceled 36 withdrawal requests and then his bank blocked all cards after receiving a transfer from the casino. He said he was added to a database under 161-FZ, could not even buy food, and ended up in debt. He also said he now has to return part of the winnings to the drops used in the transfer chain, but they have not agreed to receive the money for more than a month. Cat Casino allegedly refused to let him withdraw in crypto because he had deposited by card.

For PSPs and acquiring teams, the signal here is not subtle: the risk is not just chargebacks or bonus abuse, but account-handling behavior that can spill into responsible gambling complaints, blocked payout flows, and banking-side freezes tied to suspicious transfer chains. If a merchant is already drawing complaints over withdrawal denials and retention tactics, payment partners tend to be next in line for the cleanup.