Sumsub cuts betting onboarding friction in Brazil with CPF-based identity retrieval

Sumsub has launched a Brazil-specific identity verification flow for online betting operators that removes manual document upload from onboarding. For PSPs and acquiring teams working with betting merchants, the point is obvious: less friction for the player, while the operator still keeps the audit trail Brazil requires.

1. Instead of asking users to photograph and upload documents, the new flow lets them enter their CPF number and complete a liveness check via selfie. Sumsub then pulls the relevant identity data and document copy from Brazilian databases through local partnerships, matches the records against the user, and runs further checks.
2. The solution is designed for Brazilian regulation, which obliges betting operators to verify bettors and retain their data and documentation. That control is there to support market integrity, but in practice it can slow onboarding and push up abandonment rates. Sumsub is trying to remove that trade-off without removing the compliance step.
3. According to Sumsub, the audit trail remains intact: stored IDs and biometric evidence are held on the dashboard for compliance purposes, and data retrieval is carried out under LGPD rules with explicit user consent. That matters for operators that need to satisfy both local verification requirements and internal compliance review.
4. The launch is aimed at major operators entering Brazil, international firms expanding across Latin America, and platforms already active in the country that want to reduce sign-up friction. The identity retrieval piece can also be combined with Device Intelligence, Fraud Networks, deepfake detection, transaction monitoring, case management, and Summy, Sumsub’s AI assistant for compliance and fraud teams.
5. Sumsub says the wider platform can catch cases where data or documents look legitimate on their own but become suspicious once cross-checked against device signals, biometrics, behaviour, or linked accounts. The company also says it provides SDKs and dashboards adapted for the Brazilian market, with workflows that can be adjusted to each operator’s risk appetite.

Sumsub says it works with more than 4,000 clients globally, including over 400 in iGaming, and that it has been named a Leader by Gartner, Forrester and IDC. For operators, the practical question is less about the badge wall and more about whether one system can handle onboarding, monitoring and investigations without turning Brazil into a document-upload marathon.