AGCO fines Betty Gaming CA$120,000 over underage gambling failures in Ontario

The Alcohol and Gaming Commission of Ontario (AGCO) has fined online casino operator Betty Gaming CA$ 120,000 after finding failures in its age-verification and player eligibility controls. The case matters for PSPs and operators because it is a straightforward reminder that account opening checks are not a box-ticking exercise if minors can still get through.

1. The AGCO said Betty Gaming allowed 23 underage individuals to create gambling accounts on Betty.ca. In nine of those cases, users under the age of 19 were also able to deposit funds and gamble on the platform; the other 14 created accounts but did not deposit money.
2. The regulator said it was notified in November 2025 that Betty Gaming had identified a vulnerability in its age-restriction and player eligibility systems. That timing matters because it shows the issue was not hypothetical: the operator had already spotted a control failure before the AGCO moved to sanction it.
3. Ontario’s gaming standards require operators to maintain effective safeguards against underage access and verify player eligibility before accounts are created. Dr. Karin Schnarr, CEO and Registrar of the AGCO, said: “The legal age requirement is one of the most basic and important safeguards in Ontario’s regulated gaming market. Young people must not be able to create accounts, deposit money, or gamble online”.
4. Betty Gaming has 15 days to appeal the Registrar’s decision before the Licence Appeal Tribunal (LAT), an independent adjudicative body within Tribunals Ontario. For operators, that leaves the immediate practical question less about argument and more about whether the controls actually work at onboarding.
5. The AGCO also said this was not an isolated enforcement posture. Last month, it ordered Great Canadian Entertainment (GCE) to pay a $170,000 penalty after a compliance audit of Pickering Casino Resort for failures to adequately identify, assess, and monitor high-risk patrons and report suspicious activity, including potential money laundering indicators.