Episode Six teams with Decisionly on dispute automation for issuers across the US, Canada and Europe

Episode Six has added Decisionly to its partner ecosystem to give banks and FinTechs a combined stack for card issuing infrastructure and dispute automation. For issuers running multiple regions, currencies and products, the point is simple: disputes stop being a patchwork of legacy tooling and become part of the same operating model as the rest of the card programme.

1. Under the agreement, Decisionly becomes Episode Six’s disputes partner, so clients can access card infrastructure and dispute management through two layers that matter most in a card programme: issuing technology and the dispute workflow around it.
2. Decisionly says its platform automates the full dispute lifecycle, including regulatory obligations, network rules and bespoke programme configurations. The company claims automation rates of over 95% from launch and a reduction in manual dispute work of more than 80%.
3. The companies say the integration works because both operate API-first architectures and serve overlapping markets across the US, Canada and Europe. That setup should make data movement between the platforms less of a plumbing exercise and more of a straight connection between issuing and case handling.
4. Episode Six describes itself as The World’s Local Processor™ and says it provides enterprise-grade card issuing and ledger infrastructure to FinTechs, banks and brands. The company is active in more than 50 countries, supports over 70 enterprise customers, and has teams across the US, Canada, UK, Europe, Japan, Singapore, Hong Kong, Australia and India.
5. Decisionly provides AI-powered, API-first dispute infrastructure to large FinTechs, banks and processors. Episode Six CEO and co-founder John Mitchell said the partnership lets the company address “every layer of the stack,” while Decisionly CEO and co-founder Pallavi Kuppa-Apte said Episode Six gives the firm a direct path to banks and fintechs already running on modern infrastructure.

For PSPs and issuers, the commercial signal here is less about a single feature and more about packaging: dispute handling is being pulled into the same conversation as issuing, ledger, and programme configuration. That matters because legacy chargeback tools were built for a different kind of card programme, and issuers are increasingly buying around that limitation rather than working through it.