Inpay faces Danish restriction on onboarding new iGaming customers after AML inspection

Denmark’s Finanstilsynet has imposed a restriction on Inpay A/S that stops the company from entering into new agreements with iGaming businesses while it fixes weaknesses in anti-money laundering procedures and customer due diligence. The measure is narrower than a full suspension, but for any PSP with a gambling book, the practical message is the same: the regulator has looked at the controls and wants them repaired before new risk is added.

1. Finanstilsynet’s action follows an inspection of Inpay’s iGaming business and applies specifically to new customer onboarding in the online gaming sector. Inpay can continue payment activities, but it cannot establish new business relationships with iGaming companies until the identified deficiencies are addressed.
2. The core issue is customer due diligence. According to the findings described in the case, Inpay was not always able to demonstrate that it had sufficiently established the purpose and intended nature of certain business relationships. For a regulated payment institution, that means the basics of onboarding and risk assessment were not consistently documented well enough for the regulator.
3. The inspection also identified shortcomings in the assessment of customers considered to present higher risks of money laundering or terrorist financing. Finanstilsynet expects those assessments to be proportionate to the customer, the services provided, and the geographical and transactional profile involved — exactly the sort of work that gets harder when a PSP is serving cross-border flows.
4. Finanstilsynet has previously described Inpay’s business model as carrying elevated inherent money laundering and terrorist financing risks because of its cross-border payment activity, international customer base, and exposure to customers operating in higher-risk sectors. A 2023 inspection also examined Inpay’s customer knowledge procedures and monitoring arrangements.
5. The regulator’s findings were not described as limited to a single relationship; they were considered relevant to a substantial part of Inpay’s iGaming portfolio. That is the part PSPs should pay attention to: once a control weakness is framed as portfolio-wide, the issue is no longer an isolated onboarding file but a business-line problem.

Inpay provides cross-border payment services and has historically served customers across iGaming, financial services, and corporate businesses. For providers operating in high-risk verticals, the practical risk is straightforward: if onboarding and ongoing due diligence cannot be shown clearly enough, a regulator can leave the payment engine running but shut the door on new business.