Maverick Payments adds Findustry AI Chargeback Agent to its white-label platform

Merchants and partners on the Maverick Payments platform can now use Findustry AI’s Chargeback Agent to automate dispute workflows, including evidence collection, rebuttal building, and submission. For high-risk merchants, that matters because chargebacks are not just an ops headache; they are a recurring cost center that eats time, margin, and sometimes processor patience.

1. The integration gives Maverick’s partners access to Chargeback Agent inside Maverick’s full white-label, unified payments platform, according to the Aug. 13 press release emailed to PYMNTS. The selling point is simple: merchants can use the tool where they already process payments, without having to work around card network rules or build new code.
2. When a chargeback occurs, the AI agent automatically collects evidence from merchant systems, interprets card network requirements for reason codes, builds the rebuttal, and submits the completed response. In other words, it takes over the parts of dispute management that usually require a mix of ops muscle and someone who actually remembers what the network wants this week.
3. Guy Dimaggio, senior vice president, operations and strategy operations at Maverick Payments, said the offering helps Maverick’s partners bring meaningful business solutions to merchants. He added that for many of the high-risk verticals Maverick serves, chargebacks are a significant operational and financial burden, and that Chargeback Agent gives partners a differentiated offering that can strengthen merchant relationships and create new recurring revenue streams.
4. Findustry AI Founder and CEO Jonathan Razi said the product lets merchants of any size deploy an “AI payments employee” to handle chargebacks. He said the agent decides which cases to fight, which to automate, and which to surface for quick review, with the stated goal of increasing win rates while reducing complexity.
5. The PYMNTS Intelligence report Recovering Revenue: A Merchant’s Guide to Automated Chargeback Management found that the cost and prevalence of chargebacks continue to rise, while automated dispute resolution tools are changing how merchants handle them. The same text also notes that payments companies are moving to one-to-many distribution models, where independent sales organizations, independent software vendors, and downstream partners extend merchant acquisition through networks rather than direct sales relationships.