TJDFT orders SevenX Gaming to refund R$ 180,963.12 to a Brazilian consumer with gambling disorder

The 3rd Civil Chamber of the Distrito Federal and Territories Court of Justice (TJDFT) annulled bets placed by a consumer diagnosed with ludopathy and Autism Spectrum Disorder (TEA), and ordered SevenX Gaming S.A to return R$ 180,963.12 plus R$ 4,000 in moral damages. For high-risk PSPs, the interesting bit is not the headline number — it is the court’s view that the operator failed to block access after a formal cancellation request.

1. The consumer said that in October 2024 he started receiving persistent advertising from the company, which pushed him to bet on the Bullsbet platform. After acknowledging his condition, he formally requested a definitive and irreversible block on his account and disclosed the addiction diagnosis.
2. According to the ruling, SevenX Gaming ignored the request and kept sending promotions. The consumer later spent R$ 180,963.12 in January 2025, accumulated debts of more than R$ 375,000, and his father sold a property to help him. The case also involved depressive episodes, suicidal thoughts, medication dependence, and family support.
3. SevenX Gaming argued that it only began operations in January 2025, denied any link to earlier platform activity, and said the consumer had not disclosed his condition at signup. The company also said it had responsible gambling tools in place, including self-exclusion and deposit limits.
4. The court rejected those arguments. It held that the bets were void under Law 14.790/2023, which prohibits people diagnosed with ludopathy from participating in online betting, together with the Civil Code provision that voids acts carried out in a state of incapacity. The court ordered full restitution of the amounts wagered, less any winnings received by the consumer.
5. On the service-failure point, the judgment said the consumer tried to cancel access permanently via the platform chat, but the company made the process difficult with evasive responses. The rapporteur said there was “inequívoca falha na prestação do serviço” because the company did not promptly block access after the request, in breach of Portaria SPA/MF 1.231/2024. The block was only implemented after a court order.

The damages award of R$ 4,000 took into account the consumer’s vulnerability, the company’s omission, and punitive, pedagogical, and preventive factors. SevenX Gaming’s appeal was unanimously denied; the consumer’s cross-appeal was partially granted by majority so the moral-damages award could be added.