NeonPay, HubPay, and Flex accused of non-payment disputes in high-risk processing

Three payment names surfaced in trader complaints tied to unresolved settlement and communication issues: NeonPay, HubPay, and Flex. For PSPs and acquirers serving high-risk verticals, the practical takeaway is simple — when payouts stop or support goes dark, trader trust disappears fast and the counterparty risk starts to look very real.

1. NeonPay was accused of a trader scam involving $3,600, with the TL described as “Krishna.” According to the complaint, there has been no refund for 3 months.
2. HubPay has not responded to Readout’s attempts to resolve a misunderstanding between the two sides. The issue is described as an unresolved dispute rather than a settled operational matter.
3. Flex was accused of a trader scam totaling approximately $100,000. After a month of silence, the company reportedly came back into contact yesterday.
4. In that response, Flex blamed competitors, saying the entire market is being processed by Betatransfer for “pennies” and offering rates above market, apparently in an effort to attract more insurance from naive traders.