São Paulo court orders Sevenx Gaming to refund R$ 81,000 after self-exclusion failure

A São Paulo court has ordered Sevenx Gaming, operator of Jogão.bet, to return R$ 81,000 to a 38-year-old businessman diagnosed with gambling disorder and to pay R$ 10,000 in moral damages. For high-risk operators and PSPs, the point is obvious: if your self-exclusion workflow does not actually stop deposits and play within the regulatory window, the liability does not stay theoretical for long.

1. The case centers on Brazil’s federal self-exclusion system, launched by the Ministry of Finance, which allows a bettor to block access to all authorized platforms. Operators have up to 72 hours to implement the block, and the court found that Sevenx Gaming failed to do so on time.
2. According to the claimant, the platform kept his access fully open during the period when he should have been blocked. In that window, he deposited R$ 175,000 and lost R$ 81,000. The judge, Vinicius Garcia Ferraz, accepted the argument that the operator had breached its duty of safety and responsible gambling.
3. In the ruling, Ferraz said that by allowing a formally self-excluded user to continue making large deposits and placing bets after the technical deadline, the defendant failed to meet the safety and responsible gambling obligations imposed on it. The court also held that the omission aggravated the consequences of the disorder.
4. The claimant’s lawyer, Jonathas de Oliveira Cruz, argued that the money would never have been lost had the operator properly applied the block, and that the company’s conduct worsened the condition of the gambler, exposing him to harmful stimuli at a time of recognized psychological vulnerability.
5. Sevenx Gaming has appealed, saying the decision is illegal because it was not properly served and therefore could not present a defense. The company also argues that it was not proven that all bets were placed after the regulatory deadline for implementing the block. The appeal has not yet been decided.

The reporting also notes that the businessman said the compulsive behavior developed progressively and that he formalized the self-exclusion request in December 2025. The process is listed as case No. 4000778-26.2026.8.26.0248.