Royal Partners’ Sol Casino accused of blocking a $380,000 player withdrawal

A regular player says Sol Casino, part of Royal Partners, let him win $380,000 and then stopped the payout after verification. For high-risk PSPs, the point is not the drama — it is the familiar playbook: large win, extra checks, and a withdrawal that moves into administrative limbo.

1. The complaint comes from a long-time customer who says he had been playing slots for a while, spent enough to receive VIP status, and then hit a $380,000 win. According to the player, the money did not reach him.
2. After verification, the account was sent to an additional review that can last up to one month. The source says that if the player has not hidden anything such as a multi-account, this points either to deliberate obstruction or to the operator buying time while looking for funds.
3. The company is being mocked online for the gap between its public messaging and what commenters say is happening in practice. Royal Partners has said on social media that it has returned, paid its debts, and is on the path to proper conduct, but users continue to post that they have not received payouts.
4. The source also references unresolved questions around the fate of dismissed employees and the status of CEO Erdem Ukhinov in pre-trial detention. Those details matter because they shape counterparty risk: when an operator is under operational stress, payouts tend to become a credit problem before they become a PR problem.
5. The broader takeaway is simple: winning is one thing, withdrawing is another. The source says casinos can change rules, manipulate their own terms, and make customer recovery difficult, with reviews and court cases often the only remaining pressure points.