Bybit users report mass account freezes, blocked withdrawals, and months-long reviews

Bybit is drawing a wave of complaints from users who say funds are stuck, accounts are frozen, and support cases can run for months without a clear timeline. For high-risk operators and PSPs, the useful part is not the noise around it: it is the reminder that exchange-level compliance controls, terms of service, and jurisdictional structure can quickly turn into a payments issue.

1. Users say withdrawals have become difficult or impossible, with some claiming accounts remain inaccessible after repeated attempts to clear funds. Complaints also point to account freezes being applied in batches, with review periods lasting months.
2. One stated trigger is source-of-funds and crypto provenance checks. Bybit is described as having a strict policy: if even $1 of a $10k transaction is considered “dirty,” the user can be blocked. That approach may make sense on paper, but in practice it means operational tolerance is very low.
3. Users have also complained about Bybit’s p2p exchange activity, citing scams and “black triangles” in that market. The complaints are framed as part of a broader picture in which trading costs and platform restrictions are no longer the only issue; access to balances has become part of the risk calculation.
4. One customer said their account has been blocked since April, with no document request from the exchange for four months and no timeline for resolution. The same user says that when they asked support chat for an update on the blocked funds, a moderator banned them from the chat.
5. The first cases of these freezes were reportedly seen in March–April 2026, and an updated user agreement came into force on 1 July. Legally, users’ counterparty is stated to be Bybit Technology Limited, while European clients were moved on 1 July 2026 to Bybit EU GmbH. A complaint filed with the AFSA under Bybit Limited’s AIFC licence was redirected without review on the merits, because the regulator said it had no jurisdiction over the exchange’s global structure.

For high-risk PSPs, the point is straightforward: if a platform can suspend access to funds under broad contractual language, the dispute does not stay a “crypto exchange issue” for long. It becomes a settlement, support, and reputational issue for everyone in the flow.